Warranty Policy

At TaaFiti Ltd, we stand behind the quality of our premium lighting products. Our warranty policy is designed to provide you with peace of mind by protecting your investment in our products across Kenya. We are committed to ensuring that every product meets our high standards of performance and durability.

Our warranty covers manufacturing defects, performance issues, and material imperfections.

This warranty applies to all products purchased from our physical store in Nairobi or our online shop.

Warranty Coverage

Our warranty policy provides coverage for the following aspects:

• Manufacturing Defects: Faults arising from the production process.
• Performance Issues: Malfunctions under normal usage conditions.
• Material Defects: Imperfections that affect the durability of the product.

Warranty Period

Our standard warranty period is 12 months from the date of purchase. In some cases, select products may come with extended warranty options, providing additional protection for your lighting fixtures in Kenya.

How to Claim a Warranty

If you encounter an issue with your product, follow these steps to initiate a warranty claim:

• Contact Customer Service: Get in touch with our team via phone or email, providing your order details.
• Submit Proof of Purchase: Include a copy of your receipt or order confirmation.
• Describe the Issue: Clearly explain the problem you are experiencing.
• Product Inspection: Our technical team will inspect the product to verify the claim.

Exclusions and Limitations

Please note that our warranty does not cover:

• Damage due to improper installation or misuse.
• Normal wear and tear over time.
• Any modifications made to the product after purchase.

Local Support in Kenya

We have a dedicated service team in Kenya to assist you with any warranty claims. Our experts are available at our Nairobi office to inspect, repair, or replace your product as needed, ensuring minimal downtime.

If you need to make a warranty claim, contact us immediately at +254 745 063 099 or +254 740 508 980 and email orders@taafiti.com.

Trust in TaaFiti Ltd for reliable, quality lighting and exceptional after-sales support. Reach out today for all your warranty needs in Kenya.