Dive into our FAQ page for clear, concise answers to common inquiries about our products, order process, and support services. Whether you’re curious about installation, warranty details, or return policies, weโre here to help you find the information you need.๎๎
Welcome to the Frequently Asked Questions page of TaaFiti Ltd. Here, we address common queries regarding our premium lighting products, services, and policies to assist customers in Kenya in making informed decisions. Our goal is to provide clear, concise, and useful information to help you navigate your lighting purchase.
If you have additional questions, please feel free to contact our customer support.
Our FAQ section is regularly updated to reflect the latest insights and customer concerns, ensuring you always have access to the most accurate information.
We offer an exclusive collection of lighting products including chandeliers, pendant lights, wall lights, modern and contemporary lighting, and specialty fixtures like Nordic and industrial designs. Our products are curated to enhance homes and businesses across Kenya.
Our physical store is located at Total Energies, Two Rivers along the northern bypass road in Nairobi, Kenya, and we also serve customers across Kenya through our online platform.
You can easily place an order online via our website or by visiting our store in Nairobi. Our process is designed to be intuitive and user-friendly for customers throughout Kenya.
We support a variety of payment methods including credit/debit cards, mobile money, and bank transfers, ensuring a secure and convenient transaction process for all customers in Kenya.
Yes, TaaFiti Ltd provides same day country wide delivery across Kenya. Check our dedicated delivery page for further details.
For detailed information on refunds, please refer to our Refund Policy page, which outlines eligibility criteria and the process for returns.
The standard warranty period is 12 months from the date of purchase. Extended warranties may be available on select products.
You can reach our support team at +254 745 063 099 or +254 740 508 980, or email orders@taafiti.com for assistance with any questions or issues.
If your question is not addressed above, please feel free to contact us now. We are here to provide you with the information and support you need as you explore our premium lighting solutions across Kenya.
General Inquiries