Refund Policy

At TaaFiti Ltd, your satisfaction is our top priority. Our Refund Policy is designed to address your concerns and ensure a hassle-free process for returning products that do not meet your expectations. We are committed to handling all refund requests promptly and professionally for our customers in Kenya.

We understand that sometimes a product may not align with your needs or may have defects.

This policy applies to all products purchased through our online store and physical shop in Nairobi, Kenya.

Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• The product has a manufacturing defect or performance issue.
• The product does not match its description or specifications.
• The refund request is made within the specified time frame outlined in our policy.

Refund Process

To initiate a refund, please follow these steps:

• Contact Customer Service: Reach out via phone or email with your order details.
• Submit Proof of Purchase: Provide your receipt or order confirmation.
• Product Inspection: Our team will assess the product to verify the issue.
• Approval and Refund: Once your claim is approved, the refund will be processed to your original payment method.

Non-Refundable Items

Please note that refunds are not applicable for the following:

• Damage resulting from improper installation or misuse.
• Normal wear and tear over time.
• Products that have been modified after purchase.

Processing Time

Refunds are generally processed within 14 business days from the approval date. We strive to resolve refund requests swiftly to ensure minimal disruption for our customers in Kenya.

Need Help?

If you have questions regarding our refund policy or need assistance with your refund request, please contact us now at +254 745 063 099 or +254 740 508 980, or email orders@taafiti.com. We are here to help you throughout the process.

Choose TaaFiti Ltd for quality lighting and a commitment to customer satisfaction – request your refund today if necessary.